Kovair customers know that expert support is a critical factor for successful deployment of an application lifecycle management solution. Kovair’s team of support professionals are dedicated to helping you increase developer productivity and satisfaction and maximize the benefits you achieve with Kovair Global Lifecycle.

Kovair offers two levels of support – Standard and Premium.

Standard Support

• All maintenance releases and major upgrades
• Multi-channel customer service: Web, e-mail, and phone support
• Unlimited number of Web-based & e-mail queries, with a 24-hour response time
• Phone support: 9:00 AM – 5:00 PM Pacific Time, with two-hour callback time during business hours

Premium Support (24x7)

• All maintenance releases and major upgrades
• Multi-channel customer service: Web, e-mail, and phone support
• Unlimited number of Web-based & e-mail queries, with a 24-hour response time
• Phone support: 9:00 AM – 5:00 PM Pacific Time, with one-hour callback time during business hours and pager-based support during off hours with a two-hour callback time.